Privacy Policy

Effective Date: August 31, 2024
Last Modified Date: October 4, 2024

Outcrop Communications Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website outcrop.com, use our services, or interact with us in any way.

Information We Collect

We may collect information about you in various ways. The information we may collect on the site includes:

  • Personal Data: Personally identifiable information such as your name, email address, phone number, and demographic information (age, gender, etc.) that you voluntarily provide to us when you register, make a purchase, participate in any activities on the site, or provide for the purpose of booking accommodations and/or transportation.
  • Booking Details: Information about your travel arrangements, including flight itineraries, hotel reservations, and special requests (e.g., room preferences, seat preferences, etc.).
  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, and access times.
  • Financial Data: Payment information provided when purchasing, which may include credit card numbers or payment method details. (Note: We do not store this information on our servers.)
  • Third-Party Data: Information from third parties such as social networks, public databases, and partners that you connect to our services.

Use of Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Facilitate hotel and airline bookings, including providing your information to airlines, hotels, and other relevant third parties as necessary for your travel.
  • Improve, personalize, and expand our services.
  • Process transactions and send related information, including purchase and booking confirmations, itineraries and invoices.
  • Send marketing and promotional communications if you have opted in to receive them.
  • Monitor and analyze usage and trends to improve user experience.

Limiting Use and Disclosure

We will only use and disclose your personal information for the purposes identified at the time of collection or as otherwise permitted or required by law. We will not use or disclose your personal information for any additional purposes without your consent, unless required by law. Additionally, we ensure that personal information is retained only as long as necessary to fulfill those purposes or meet legal requirements.

Sharing of Your Information

We do not share your personal information with third parties, except in the following cases:

  • With service providers who perform services for us, such as airlines, hotels, travel agencies, payment processors, customer service, or data analytics.
  • Third-Party Data Handling: Any third-party service providers (e.g., airlines, hotels, or payment processors) with whom we share your personal data are contractually obligated to handle your data in compliance with PIPEDA and employ comparable safeguards to protect your information. These providers only receive the data necessary to perform their services and are prohibited from using your personal data for any other purpose.
  • To comply with legal obligations or in response to valid requests by government authorities.
  • In connection with a business transfer, such as a merger, sale of company assets, or acquisition.

Cookies and Track Technology

We may use cookies and similar tracking technologies to track activity on our site and store certain information. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.

Automated Data Collection and Tracking

When you access our site, we may automatically collect certain data about your device and browsing activities. This information, often referred to as derivative data, helps us monitor site performance, analyze trends, and improve your user experience. We may use automated technologies, such as cookies and tracking pixels, to collect:

  • IP Address and location data
  • Browser Type and device information
  • Page Interactions, including clicks, time spent, and navigation paths

You can instruct your browser to refuse cookies or notify you when a cookie is being sent. However, if you do not accept cookies, some parts of our services may be less accessible or functional.

The automated data we collect is primarily used for analytical purposes and to improve the user experience. This information may also be used for marketing purposes if you have provided consent.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information, especially when handling sensitive data related to transactions, travel and bookings. We use encryption, firewalls, secure servers, multi-factor authentication and access control measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Privacy Rights

You have the right to:

  • Access and receive a copy of the personal information we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent to data processing at any time where consent was provided.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Phone: 867 766-6700
  • Mailing Address:
    • Outcrop Communications
      5109 48 St, Unit 203
      Yellowknife, NT X1A 1N5

Accountability and Contact Information

We have appointed a Privacy Officer to oversee compliance with this privacy policy and applicable privacy laws, including PIPEDA. If you have any questions or concerns about your personal information, please contact our Privacy Officer at:

  • Email: [email protected]
  • Phone: 867 766-6700
  • Mailing Address:
    • Outcrop Communications
      5109 48 St, Unit 203
      Yellowknife, NT X1A 1N5

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. Where required by law, we will obtain your explicit consent before collecting certain sensitive information, such as financial details or passport information for travel bookings.

We obtain consent using clearly worded opt-in forms or checkboxes where users actively confirm their agreement with our data collection practices, particularly for sensitive data (e.g., passport details, payment information). Consent can be withdrawn at any time, and our Privacy Officer is available to address questions or concerns about consent.

Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer necessary, we will securely delete or anonymize it.

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To request access or correction, please contact our Privacy Officer.

Challenging Compliance

If you believe we are not complying with PIPEDA or have concerns about our privacy practices, you have the right to challenge our practices by contacting our Privacy Officer. We take all complaints seriously and are committed to addressing any concerns promptly and effectively.

Complaint Handling Procedures

When a complaint is submitted, our Privacy Officer will:

  • Acknowledge receipt of the complaint within five (5) business days.
  • Investigate the complaint by reviewing relevant practices, procedures, and the data in question.
  • Provide a written response to the complaint within thirty (30) business days, detailing the findings and any actions taken to address the issue.

If the outcome is not satisfactory, you may also escalate the complaint to the Office of the Privacy Commissioner of Canada for further investigation.